FAQ

Custom and personalised orders

Whenever possible custom orders are welcome.
If you like to purchase other size prints, please drop us a line and we will send you a quote or sizes suggestions.

Shipping address importance.

We ship to the address listed on your customer registration form. PLEASE make sure your details are accurate, when filling in your order. We will not be responsible for lost orders due to inaccurate information.

Can the colour of the pictures vary depending on the computer?

Yes they can! Colours may be slightly different due to different monitor color calibrations.

Can different sizes crop the image ?

Yes they can, depending on the size some cropping may occur to your image.

Where is my image shipped from?

Orders are ready for dispatch within 3-4 working days, after payment confirmation.
We ship from Portugal to Europe, Australia, New Zealand and Canada, using registered mail with tracking (Correios de Portugal), it can take 5 to 8 working days to arrive (Europe) and 2 to 4 weeks to AUS, NZ and CAN.
We have a partner in the US that prints and ships via USPS or Fedex to United States customers.
All prints are rolled in rigid tube for protection during shipping.
We cannot guarantee transit times.
We are not liable for any import customs duties or taxes.

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